Customer Journey and the Collaborative Economy: G-Force Q&A with Rachel Botsman

Rachel Botsman G-Force

At our recent G-Force Melbourne event, I sat down with keynote speaker and renowned author Rachel Botsman. Botsman is a global thought leader on the power of collaboration, sharing through digital technologies and how they transform the way we live, work and consume. TIME Magazine recently called Collaborative Consumption one of the “10 Ideas That Read More >

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Keep Costs Down and Service Levels Up with Cross-Channel Workforce Management

workforce management

Here’s a challenge that customer experience professionals face every day: How do you successfully keep costs down, while ensuring that service levels and customer satisfaction scores go up at the same time? Recently, I was honored to have many of you hard-working, workforce management-minded professionals join us for a webinar titled Want to See Your Costs Drop & Your Service Read More >

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Join the Party! Try Genesys Cloud – First Year FREE

Genesys Cloud Contact Center

Following the recent announcement of our special 1-Year FREE offer for Genesys Premier Edition, companies are lining up to get in on this limited time opportunity to upgrade to a cloud contact center. Are you ready to join the party? If you haven’t heard the news, you can try Genesys Cloud today with no set-up Read More >

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Make Self-Service Easy Like Sunday Morning  

Grunge Stempelrot MAKE IT EASY

Today’s consumers are chronically pressed for time, constantly juggling responsibilities between home and work, and turning to technology to help simplify their lives. They depend on Facebook to track birthdays, GPS to get where they’re going, and smart phones for just about everything. Most of all, consumers want things to be easy. And nowhere is this Read More >

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Back By Popular Demand: Cloud Customer Service from Zendesk and Genesys [Demo Webinar]


Following the announcement of the Genesys-Zendesk integrated solution for cloud contact centers, we were confident that this easy and simple solution for less than 250 agents would excite the market. After our inaugural webinar, and a follow-up blog that answered some great questions from attendees, we received so much additional interest that we’re holding another webinar to showcase this game-changing cloud solution! Read More >

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What is Your Contact Center Hiding? Improve Performance with Predictive Analytics

Genesys Workforce Optimization

Are your contact center’s key performance indicators (KPIs) giving you the the whole story? For many companies, the contact center is the ‘front door’ to the business. While you can ensure employees greet customers cheerfully and meet their needs at every turn, once customers ‘leave the building’ (virtual or not), do you really know if Read More >

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