Investing In Your IVR Pays Off For Financial Services

IVR bank

When it comes to growing a portfolio, financial service organizations understand that making investments can be risky, but profitable.  But, when it comes to investing in technology and processes to deliver the optimal customer experience, the odds that your company will build loyalty and increase customer satisfaction levels are likely much better! In today’s world of ever-expanding customer Read More >

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Customer Journey and the Collaborative Economy: G-Force Q&A with Rachel Botsman

Rachel Botsman G-Force

At our recent G-Force Melbourne event, I sat down with keynote speaker and renowned author Rachel Botsman. Botsman is a global thought leader on the power of collaboration, sharing through digital technologies and how they transform the way we live, work and consume. TIME Magazine recently called Collaborative Consumption one of the “10 Ideas That Read More >

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Keep Costs Down and Service Levels Up with Cross-Channel Workforce Management

workforce management

Here’s a challenge that customer experience professionals face every day: How do you successfully keep costs down, while ensuring that service levels and customer satisfaction scores go up at the same time? Recently, I was honored to have many of you hard-working, workforce management-minded professionals join us for a webinar titled Want to See Your Costs Drop & Your Service Read More >

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Join the Party! Try Genesys Cloud – First Year FREE

Genesys Cloud Contact Center

Following the recent announcement of our special 1-Year FREE offer for Genesys Premier Edition, companies are lining up to get in on this limited time opportunity to upgrade to a cloud contact center. Are you ready to join the party? If you haven’t heard the news, you can try Genesys Cloud today with no set-up Read More >

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Make Self-Service Easy Like Sunday Morning  

Grunge Stempelrot MAKE IT EASY

Today’s consumers are chronically pressed for time, constantly juggling responsibilities between home and work, and turning to technology to help simplify their lives. They depend on Facebook to track birthdays, GPS to get where they’re going, and smart phones for just about everything. Most of all, consumers want things to be easy. And nowhere is this Read More >

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