A Breakthrough Year for Virtual Contact Centers

Executive Perspectives

We recently celebrated the 1-year anniversary of the acquisition of Angel by Genesys. It’s been an exciting year for virtual contact centers and the CX industry in general, and the combination of Genesys and Angel is proving to be a major disrupter in the market for cloud solutions. In fact, the Genesys cloud-based solutions business Read More >

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Take The Virtual Contact Center Fast Food Challenge [Webinar]

FF-VCC

Fast food is intended to be quick, easy, flexible, and always meet customer expectations.  Fast food is available no matter what you crave or where you are, be it at a drive-thru, food cart and truck, or neighborhood stand ready to serve you quickly and efficiently.  Well, what if deploying a cloud contact center could Read More >

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Take the Anger Out of the Self-Service Experience

Can you help ?

Imagine this scenario: Mary has had a hard day. She picks up the phone and dials into your call center, ready for an argument. But much to her surprise, she is greeted by her first name as the automated agent looks up the last time she contacted the company. The agent remembers what she called Read More >

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