Back By Popular Demand: Cloud Customer Service from Zendesk and Genesys [Demo Webinar]

zendesk

Following the announcement of the Genesys-Zendesk integrated solution for cloud contact centers, we were confident that this easy and simple solution for less than 250 agents would excite the market. After our inaugural webinar, and a follow-up blog that answered some great questions from attendees, we received so much additional interest that we’re holding another webinar to showcase this game-changing cloud solution! Read More >

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What is Your Contact Center Hiding? Improve Performance with Predictive Analytics

Genesys Workforce Optimization

Are your contact center’s key performance indicators (KPIs) giving you the the whole story? For many companies, the contact center is the ‘front door’ to the business. While you can ensure employees greet customers cheerfully and meet their needs at every turn, once customers ‘leave the building’ (virtual or not), do you really know if Read More >

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Service Levels Taking the Plunge? Try Cross-Channel Workforce Management! [Webinar]

DIVE

Reducing costs but still providing stellar customer experiences can be a lot like walking the plank! Nipping at your heals are the goals to reduce costs and increase the efficiencies of your operations and workforce. Biting at your toes are corporate demands to bring service levels up and make your customers happy. If you don’t Read More >

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Retire Your Legacy Call Center – Upgrade to Genesys Cloud and Get Your First Year FREE!

Genesys Cloud Contact Center

Frost & Sullivan just recognized Genesys as the 2014 North American Cloud Contact Solutions Company of the Year, citing outstanding growth, innovation and leadership in cloud contact center solutions. We are celebrating and you are invited to the party! For a limited time, qualified companies in the US, Canada, UK and Ireland can replace their Read More >

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3 Reasons Why Cognitive Systems Will Revolutionize Customer Experience

customer experience

Recently, the Wall Street Journal published a column with a provocative headline that read: It’s Time to Take Artificial Intelligence Seriously. In the article, the WSJ explains how artificial intelligence has transformed from an academic curiosity into something that has measurable impact on our lives. Not only can these technologies make a difference in the Read More >

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