GenesysAs Genesys set a new course as an independent company in early 2012, one of our key strategies in addition to becoming the world leader in customer experience (CX) solutions was to transform the experience that we deliver to our own customers. Since then, we’ve taken action and are working hard to live CX every day in all that we do. This includes revamping our customer support with the launch of Genesys Care, extending the capabilities of our industry leading platform into the cloud, and simplifying our offers into 3 editions – Premier, Business and Enterprise – to meet broader market needs.

Today, this transformation continues. I am pleased to announce the launch of the company’s new website and its new address: The new Genesys web site is all about experience, and we think it delivers one that you won’t see anywhere else in our industry.

Our new website takes you into the world of your customers and shows you how to unleash the power of great customer experience. With improved content and easy access to demos and solution tours, you’ll get the insight and knowledge you need to make informed decisions on where to next take your customer experience – today and in the future.

If you’re interested in seeing what Genesys has to offer in the cloud, it’s now available at Following a year of fast paced innovation and acquisitions, our solutions in the cloud have never been stronger, and it’s all there for you to discover on the new site.

Visit today, and as always let us know if you have any suggestions or comments.

We believe the best is yet to come and that 2014 will be a fantastic year with revolutionary platform and solution enhancements that will allow you to connect with your customers in new and innovative ways.

Finally, we hope to see you at G-Force 2014 – for more information and to register please visit our G-Force registration pages.

Paul Segre

Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of over $1 billion. Paul joined Genesys in 2002 as chief technology...