customer experienceWe recently celebrated the grand opening of the new Genesys Customer Experience (CX) Center located at here in Daly City, California! The new CX Center is much more than a briefing center – it’s a place where Genesys comes to life for our customers – engage with our experts and executives, get the latest in customer experience and contact center demos, analyze your needs and solve your problems. The new CX center has something for everyone. Most of all, it’s a place for learning and seeing what leaders are doing!

So, what exactly makes this new center different and why would you come to see us? Here are 3 reasons why you should schedule a visit today:

  1. See full customer journey demos – see journey orchestration across multiple channels, touch points and interactions up close and in person. We use different actors for each role in the contact center, including the customer, agent, supervisor, and customer experience executive. The CX Center also features a journey analytics dashboard, which shows you how to gain better insight into customer interactions and how to take action.
  2. Let us show you end-to-end customized demos – get a 360 degree view of what it takes to effectively manage today’s end-to-end customer experiences. From delivering consistent, seamless and personalized interactions across digital channels like social, mobile and the web, to optimizing your workforce with the latest in WFO and analytics solutions, to advanced self-service and proactive engagement, you can see how the Genesys Customer Experience Platform brings it all together.
  3. Meet with our executive leadership – the CX center experience is all about engagement. Our executive staff is always on hand and you get direct access to them. They’re here to discuss the latest industry insights, our vision, best practices and our technology roadmap. For the latest in CX thought leadership, you’ll see it and hear it here first.

The new Genesys CX Center has all the technology needed to host in person and remote briefings and even manage a hybrid of both – allowing you to visit in person, while connecting in remote colleagues and team members. We also have a CX Center in our Frimley office in the UK, and we intend to build additional CX Centers in various locations around the world.

Finally, we recently launched an effort in Latin America where we bring the Genesys CX Center experience to you. Our local experts can host you in our Genesys offices where we present you with “simulated” customer journey scenarios based on your company’s actual customer experience. The highly engaging and interactive sessions feature our local experts and customized demos to give you insight on our solutions.

Your call to action: Bring your challenges and problems to the Genesys CX Center. We’ll work with you to see what solutions best meet your needs – today and in the future.

To schedule your visit, please contact your Account Representative or email us at customermarketing@genesys.com.