It’s the most wonderful time of the year – 2018 initiatives are in and we’re getting ready to take on the New Year! But first, let’s take a breather. The holidays are around the corner and we know exactly what you need during your downtime.

An AppFoundry webinar marathon!

In the last year, we brought you fourteen webinars showcasing our Technology Partners and their powerful integrations to the Genesys platforms – That’s enough for the ‘Twelve Days of Christmas’ and some extra. The best part is that they’re all available on-demand to view at your convenience.

Whether your New Year’s resolution is a digital transformation for your contact center like Toyota Financial Services accomplished with Cyara’s CX Assurance Platform and Genesys SIP or you’re striving towards optimal agent engagement with nGAGEMENT in PureCloud – there is a solution for everyone thanks to the AppFoundry, our enterprise marketplace containing over 150 value-added solutions across all three platforms: PureEngage, PureConnect and PureCloud.

So get cozy with a nice cup of tea or hot cocoa to warm you up during the winter break – and binge watch the last AppFoundry webinars of 2017.

Within Three Years, AI Will Dominate Contact Centers. Are You Ready? – SmartAction

Gartner had it right when they said that nearly 90% of the customer relationship will be managed without human assistance in just three short years. The artificial intelligence movement is already moving really fast; don’t get left behind! Learn everything you need to know about AI in the contact center: why you need it, where to use it, and how it impacts the customer experience. Watch the artificial intelligence webinar to get your content center ready and download the guide for the best practices for a successful self-service strategy.

Becoming customer-centric with Aria’s Visualizer – Aria Solutions

Forrester Research shows that insights driven firms are 39% more likely to report year-over-year growth of 15% or more. Watch this webinar to learn how Aria Solutions’ Visualizer for Genesys can let you see the “big picture”. This webinar is a must for business and support professionals – Register now to learn how to analyze Genesys Big Data and improve customer experience.

The Future of Voice in the Contact Center – Plantronics

Voice is still a key channel for customer delight and differentiation. How we approach voice in this new scenario is the topic for this insightful recorded webinar where you can hear directly from industry experts. Watch the Plantronics webinar today to learn how Genesys AppFoundry partner, Plantronics, which recently attained CCA Global Standard© once again, is addressing this shift in our contact centers around the world.

Want more? Check out the rest of our recorded sessions available on the Genesys Webinars site and visit the AppFoundry marketplace to find even more solutions. Don’t worry – We’ll be back in 2018 with more. Stay tuned!

Walla Oriqat

Walla Oriqat

Walla Oriqat helps manage Technology Partnerships and the AppFoundry Program at Genesys. Prior to this role, Walla interned for the Market Strategy team researching tech trends like AI and IoT to plan go-to-market strategies that would enhance the CX platform.