About Juergen Tolksdorf

As Director of Innovations Group, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.

About Juergen Tolksdorf

As Director of Innovations Group, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.

About Juergen Tolksdorf

As Director of Innovations Group, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.

Walla Oriqat

About Walla Oriqat

Walla Oriqat helps manage the Technology Partnership and AppFoundry Program at Genesys. Prior to this role, Walla worked with the market strategy team researching tech trends such as AI and IoT to produce go-to-market strategies that incorporate these capabilities to enhance the CX platform. Over the past few years, Walla has had the opportunities to dabble in different roles engaging with customers, from startup call centers to serving on the front lines in commercial banking. This has allowed her to pick up a multifaceted framework of all areas within customer experience.

About Juergen Tolksdorf

As Director of Innovations Group, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.

Roe Jones

About Roe Jones

Roe Jones is a Senior Marketing Manager at Genesys, focused on inbound solutions across the Genesys product portfolio. Roe joined Genesys in 2016 with the acquisition of Interactive Intelligence. His 18 years of experience span a variety of roles, including Customer Support, Professional Services, Product Management, Cloud Solutions and most recently Product Marketing.

About Juergen Tolksdorf

As Director of Innovations Group, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.