AppFoundry Has The Perfect Gift For You This Holiday Season It’s the most wonderful time of the year - 2018 initiatives are in and we’re getting ready to take on the New Year! But first, let’s take a... Dec 11, 2017 By Walla Oriqat
Can Efficiency and Compliance Go Hand in Hand? Can contact centers truly increase efficiency while ramping up data security? The preconception can often be that in an industry where rapid... Dec 7, 2017 By Juergen Tolksdorf
Driving Customer Experience Through the Agent Experience Customer Experience is the new contact center metric, gaining focus not just in the contact center, but also in the boardroom. Customers who... Nov 30, 2017 By Juergen Tolksdorf
Enhancing the Customer-Advisor Relation with Video Banking (Part 4) In the last blog post, we discussed the benefits of adding video capabilities to a bank contact center. Today, we would to touch on some aspects... Nov 22, 2017 By Juergen Tolksdorf
Genesys Hackathon Showcases Collaboration, Innovation and Open APIs Anything is possible when a group of people are given the right tools, flexibility, and freedom to collaborate and innovate. And the recent... Nov 17, 2017 By Walla Oriqat
How Automated Testing Saved the Holidays Whilst unsavory scenes of people clambering over one another for the best Black Friday deals seem to have subsided in recent years, an... Nov 16, 2017 By Juergen Tolksdorf
Top 3 Reasons Why You Need Customer Interaction Analytics Businesses are losing $62 billion per year through poor customer service (Serial switchers strikes again, NewVoiceMedia, Jan. 2016). This means... Nov 6, 2017 By Juergen Tolksdorf
How Video Takes Customer Engagement to the Next Level in the Bank Contact Center (Part 3) If you read the first installments of this blog series, you know that most banks are planning to leverage video to enhance customer... Nov 2, 2017 By Juergen Tolksdorf