Alec is a Senior Solutions Architect at Genesys. He is an innovative, collaborative and highly customer focused WFO Solution Architect, Consultant, Analyst and Manager with 14 years experience in the Contact Centre industry and a proven track record of financial and operational success. He has global experience of Contact Centre technologies and the change management challenges they can present. Alec is an excellent communicator at all levels, with experience of everything from training thousands of end users on a new WFO tool to successfully presenting a €9.5m EJM / ROI to a global Board of Directors.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.