Alan is the Genesys PureCloud Edge/Media Product Manager. He helps our customers connect with the world using the advanced PureCloud Edge and Media Tier. As a member of the Edge team, he discovers ways the PureCloud telephony platform can improve the reach and quality of voice-based interactions. One of his areas of focus is cloud-first telephony options for Genesys PureCloud contact center and unified communications customers.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.