Cameron is the Director of Solution Strategy for Workforce Optimization with over 15 years of experience across operational and consultancy roles. He is responsible for the delivery of Workforce Optimization Solutions to the market including Strategy and Commercial Readiness. Since beginning with Genesys in 2008, Cameron has been providing organizations globally with transformational thinking and delivery focussed on Employee Engagement and Customer experience. He is a certified Customer Experience Professional and is currently based in Melbourne, Australia.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.