Damian is the Vice President of Product Management at Genesys. He is an evangelist for personalized customer experiences across all channels, Damian believes that if you design self-service well and listen to your customers, they will use it more. For the past 5 years Damian has been a leading advocate for personalization in voice self-service and is rapidly extending this concept to other channels.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.