Damian is the Vice President of Product Management at Genesys. He is an evangelist for personalized customer experiences across all channels, Damian believes that if you design self-service well and listen to your customers, they will use it more. For the past 5 years Damian has been a leading advocate for personalization in voice self-service and is rapidly extending this concept to other channels.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.