Erwann Thomassain, Vice President Marketing, Asia Pacific & Japan, is leading the marketing strategy and operations in the Asia Pacific & Japan region at Genesys since 2014. His responsibilities include the management of high-performance regional marketing teams throughout Asia. Erwann has a broad experience in high-tech sales and marketing spanning business development, sales, key account management, field marketing, market intelligence, strategic alliances, marketing communications as well as public & analyst relations. He is an experienced and well-respected speaker in the customer experience industry. Erwann has a degree in Tourism Management from Rennes University, France, a BA in Business Administration from Westminster University, England and an Executive Diploma in Strategy and Innovation from the Massachusetts Institute of Technology (MIT – Sloan School of Management). He is a French national who has been living for the past 20 years in foreign countries and now resides in Singapore.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.