John Tallarico

As Vice President of Outbound Solutions at Genesys, John is responsible for the strategic evolution and delivery of the Genesys Outbound engagement solution across on-premises, cloud, and hybrid deployments. His responsibility includes delivering products, features, and functionality for multi-channel outbound communications. John frequently participates in regulatory discussions, including lobbying efforts across many forums. John has been working in the contact center and customer communications space for 20 years, including having previously held senior positions at SoundBite and Nuance.

3 Ways to Connect to the Mobile-First Consumer

The rise of the “mobile-first” consumer has been explosive, and today’s mobile ubiquity has resulted in meaningful changes to how people...

Aug 19, 2015 By John Tallarico

Fasten Your Seatbelts – Time for Another Ride on the TCPA Rollercoaster

The Federal Communication Commission’s new requirements for “prior express written consent” to send sales or marketing messages to wireless...

Oct 15, 2013 By John Tallarico

Garden Ants, Class Action Lawsuits, and TCPA

This weekend as I spread mulch, I came upon an area of my garden heavily infested with garden ants. As you may or may not know, ants create quite a...

Jun 13, 2013 By John Tallarico

Reality Check: a TCPA Editorial

The Telephone Consumer Protection Act (TCPA) is reality and it has been with us since dial up modems were cutting edge and we were running computers...

Apr 12, 2013 By John Tallarico

FCC Declaratory Ruling: What Else Can Be Said?

Yesterday’s action by the FCC declaratory ruling is a win win for consumers and businesses alike. It was not such a good day if you make a...

Nov 30, 2012 By John Tallarico

ABOUT GENESYS

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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ABOUT GENESYS