As Vice President of Outbound Solutions at Genesys, John is responsible for the strategic evolution and delivery of the Genesys Outbound engagement solution across on-premises, cloud, and hybrid deployments. His responsibility includes delivering products, features, and functionality for multi-channel outbound communications. John frequently participates in regulatory discussions, including lobbying efforts across many forums. John has been working in the contact center and customer communications space for 20 years, including having previously held senior positions at SoundBite and Nuance.
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