Katie is a Senior Product Manager at Genesys. Katie works on strategic product features for the PureCloud product with an emphasis on the digital space. She came to Genesys via the Interactive Intelligence acquisition and previously held a number of roles within Product Management including Senior Product Owner and Senior Technical Project Manager. Katie enjoys engaging with customers to understand their use cases and help design and build features that will meet their needs.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.