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Mark Turner

Mark Turner

Mark Turner is the executive vice president of global sales and field operations. He is responsible for the company’s global commercial activities, field sales and channel operations. Mark joined Genesys in 2003. Prior to Genesys, Mark served as vice president of EMEA for Commerce One and as chief executive officer of Aspelle. Prior to that, Mark worked in sales management at Ingres and Software AG, before joining Sybase as managing director of the UK. Mark holds a bachelor’s of science degree with honors in Engineering from the University of Surry and an MBA from Cranfield University in the UK.

CX 2016: Year Of The Monkey?

If the first two months of 2016 are any indication, the Chinese New Year symbolism of 2016 being “The Year Of The Monkey” could not be more...

Feb 23, 2016Mark Turner By Mark Turner

customer experience

UK Leaders Speak on Driving Efficiency for Great Customer Experience

Genesys recently hosted G-Summit London where over a hundred attendees discussed the burning customer experience issues of the day. We here in...

Jun 5, 2015Mark Turner By Mark Turner

London Phone IVR

Self-Service IVR Drives a Faster and Better CX

This week Genesys announced that our cloud solutions are available in the UK and Ireland allowing organizations of every size to more easily deploy...

May 2, 2014Mark Turner By Mark Turner

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ABOUT GENESYS

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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