Michael Braverman is the Director of PureConnect Cloud Business Operations at Genesys. In this role, he provides leadership in the strategic direction and operational initiatives of the PureConnect Cloud services. Before Genesys, he worked in the logistics and management consulting sectors. Michael earned a BS from Butler University and his MBA from the University of Notre Dame. He lives in the Indianapolis area with his wife and two sons.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.