Mika Lefebvre is Director of Competitive Intelligence at Genesys. As a recognized and passionate expert in the customer experience solutions market, Mika helps Genesys’ executive committee, sales teams, and strategic solutions teams by delivering competitive insights and opinions. Mika has over 15 years of experience in the Customer Engagement space as a vendor and customer. He hold a Master’s degree in engineering and computer science from l’Ecole Supérieure d’Ingénieurs de Rennes and a Master’s degree in Marketing and Business Administration from the Paris-Sorbonne Graduate Business School. He is also Genesys’ Chief Cycling Officer.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.