Mari Yamaguchi is Associate Manager for Genesys Global Customer Experience Design and NPS. She has spent over a decade in the communications field, including as an award-winning broadcast journalist. Her focus areas included audience development for local network television stations and in designing programs/initiatives using constituent voices as communications lead for the former Mayor of Indianapolis. Fluent in Spanish and Japanese, Mari believes that effective communications, where one is willing to listen and create dialogue and rapport, is a building block of creating exceptional experiences. Mari draws much of her inspiration, philosophy, and practice of customer experience from her Japanese culture/heritage.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.