Olivier Jouve is the executive vice president of PureCloud by Genesys, responsible for managing its operations, product strategy and commercial activities. As a pioneer in customer sentiment technology, Olivier offers 30 years of global product management and research and development (R&D) for enterprise and start-up tech brands. He provides deep expertise on machine learning, text analytics and artificial intelligence (AI).
Prior to joining Genesys, Olivier held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™ Connected Operations, where he was responsible for the growth of a large portfolio, including IBM Maximo® and IBM TRIRIGA®, market-leading solutions for enterprise asset and facilities management. Olivier also developed and took to market innovative, cognitive and fast-growing Internet of Things (IoT) industry solutions such as connected vehicles, Industry 4.0 and smart grids, to address some of the world’s most pressing challenges in transportation, manufacturing and energy delivery.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.