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Rachael Royds

As Director of Social Media Marketing at Genesys, Rachael leads the Genesys social media strategy globally for marketing, corporate communications, and employee advocacy. Rachael brings over 10 years of experience in B2B, B2C, and non-profit marketing. She previously held marketing roles at Arrow Electronics and Comcast Cable. Rachael has a Bachelor of Visual and Media Arts degree from Emerson College. Follow her @RachaelRoyds.

Your Omnichannel Summer Reading Challenge

As a kid, I excelled at the library’s summer reading challenge. I’d read multiple books each week—without giving it a second thought. Even now,...

Jul 13, 2017 By Rachael Royds

Science Fiction is Becoming Science Fact

Science Fiction Is Becoming Science Fact

If you look at the future through the lens of pop culture, things can be very frightening. Technology and humanity are almost always at odds. Whether...

Jun 26, 2017 By Rachael Royds

This Valentine’s Day, Make Your Customers and Employees Love You

Whether you are in the dating phase with a customer or a long-term relationship, great communication is key to a successful customer relationship....

Feb 14, 2017 By Rachael Royds

Genesys Top Blogs of 2016: Part 2

Did you know that in 2016 Genesys not only posted over 150 blogs, but also published over a hundred more across 10 regions, in nine languages...

Jan 3, 2017 By Rachael Royds

Genesys Top Blogs of 2016: Part 1

  What a year for customer experience! In 2016, Genesys posted over 150 blogs on everything from customer engagement best practices, to...

Dec 27, 2016 By Rachael Royds

genesys g-force

G-Force 2016: Don’t Stop Believing in Great Customer Journeys

The theme of this year’s Genesys G-Force was Journey of a Lifetime. For those who attended, it was quite a journey! We heard inspiring speakers,...

Oct 14, 2016 By Rachael Royds

G-Force Interview: Customer Experience at the Heart of an Adventurer

The journey of a lifetime is this year’s theme at Genesys G-Force, October 4-6 in Miami. Jamie Clarke, adventurer and entrepreneur will be a...

Aug 4, 2016 By Rachael Royds

webinar

Binge Worthy CX Webinars of 2015

It is hard to believe that 2015 is already winding down. With many on vacation this week, the office is quiet and it’s an ideal time to catch up on...

Dec 28, 2015 By Rachael Royds

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Analytics Business Optimization Cloud Contact Center

 

Customer Engagement Customer Experience Digital Employee Engagement

 

Inbound IVR Omnichannel Outbound Workforce Optimization

ABOUT GENESYS

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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