Rakesh Tailor is Director of Product Management for Interaction Analytics, Quality Management and Performance Management for PureEngage at Genesys. Rakesh joined Genesys in 2006 as part of the acquisition of VoiceGenie, a VoiceXML based platform startup. His 17 years of experience in contact center technology and solutions span a variety of roles, including Software Development, R&D Management, Solution Architecture and Product Management with expertise in communications, media processing, speech and text analytics, user experience and process optimization.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.