Randy Carter is a product marketing director, a user experience architect, and a design manager with deep experience in product development and enterprise application planning, storytelling, design and user testing. I listen carefully to people, I read research, I test ideas, and I think all the time about making people’s lives better by filling needs. I help other people see and act on those opportunities.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.