Don’t Drop the Ball: 5 Steps to Effective Contact Center KPIs
As a contact center manager, do you ever feel like managing contact center performance is like trying to keep several balls in the air at...
Stephanie Grey
As a Senior Product Marketing Manager at Genesys, Stephanie is the marketing lead for the Genesys Reporting and Analytics product suite. Stephanie applies the lessons learnt from more than 10 years consulting and working in banking, telco and government environments with a deep knowledge of the Genesys platform & products to find ways to get you the data, views and insights you need to drive change. Plus as a certified Professional Scrum Master, she is always looking to find ways customers can continuously and iteratively derive value from their investment - sooner rather than later - as she did back when she was a Genesys customer.
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