Sanjay Rao is the Director of Voice Solutions at Genesys. He is responsible for the PureCloud Voice solution to enable customers to send and receive local, long distance, toll-free and international calls. He brings more than 22 years of experience in product realization and global service delivery with an emphasis in Voice over IP and telecom regulatory compliance. He has a Master’s degree in Computer Science from the University of New Haven, CT, and an MBA from UNC Chapel Hill. He also holds four patents pertaining to telecom solutions.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.