Steve Leaden is founder and president of Leaden Associates, Inc., an independent communications and IT consulting firm in business 25 years. Leaden Associates provides specialized support to enterprises in unified communications, VoIP, contact centers, converged networks, and cloud-based architectures. Enterprises in the health care, education, manufacturing, financial services, publishing, and government market segments have come to rely on Leaden's team for best-in-class designs, implementations, and the expertise to minimize risk associated with medium- to large-scale enterprise implementations.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.