Steve Leaden is founder and president of Leaden Associates, Inc., an independent communications and IT consulting firm in business 25 years. Leaden Associates provides specialized support to enterprises in unified communications, VoIP, contact centers, converged networks, and cloud-based architectures. Enterprises in the health care, education, manufacturing, financial services, publishing, and government market segments have come to rely on Leaden's team for best-in-class designs, implementations, and the expertise to minimize risk associated with medium- to large-scale enterprise implementations.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.