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Tracy Coté

Tracy Coté

Tracy Coté is the chief people officer at Genesys. She is responsible for all global programs designed to support and enhance the people experience at Genesys, including employee engagement, compensation, benefits, learning and development, employee relations, community, talent acquisition and employment branding. Tracy joined Genesys in 2013. Prior to Genesys, she was vice president of human resources at MobiTV, Inc., a leading provider of premium end-to-end mobile media solutions. Tracy also served as executive director of human resources at Organic Inc., a digital professional services company from 2004 to 2010. Holding a bachelor’s degree in English from Sonoma State University, Tracy was also a member of the faculty at San Francisco State University where she demystified human resources management for newcomers to the field for over 10 years.

Don’t Dictate a Culture: Build a Community

Everyone wants to know what the “secret sauce” is for creating a great place to work, for engaging employees, and for improving retention,...

Apr 18, 2018Tracy Coté By Tracy Coté

Building a Culture of Employee Recognition

Earlier this month, we hosted over 1,500 employees from our offices around the world at our annual Sales Kickoff (SKO) event. The uniqueness of...

Feb 5, 2018Tracy Coté By Tracy Coté

Genesys Employee Engagement Extends to Local Communities

Since launching our “Make a Difference” program in 2007, its vision has remained constant: To support employee engagement through volunteerism,...

Dec 28, 2016Tracy Coté By Tracy Coté

Genesys Glassdoor cx

Putting the Emphasis on Employee Engagement in 2015

Genesys Senior Vice President of Human Resources Tracy Cote recently posted on a blog on Glassdoor on the importance of engaged employees. Whether...

Jan 7, 2015Tracy Coté By Tracy Coté

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Customer Engagement Customer Experience Digital Employee Engagement

 

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ABOUT GENESYS

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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