Wendy Mikkelsen is a Director of Product Marketing at Genesys. In this role, she has responsibility for the strategic success of customer engagement solutions, driving product adoption and market awareness. Wendy has considerable professional expertise serving the contact center and communication industry for more than 20 years. Prior to Genesys, Wendy held various product and cloud marketing positions at Interactive Intelligence, Avaya and Nortel. Wendy has broad knowledge of the contact center market and provides educational opportunities for businesses to learn about next generation customer experience management strategies and solutions.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.