Gartner logoThe third quarter can be slow for most technology companies. Vendors and buyers disengage for the summer holidays, and sales, amongst other activities, typically slow down. Not so at Genesys. This quarter we have seen the strongest market recognition of our strategy in our history, validating our acquisitions and key investment areas. For customers, partners and prospective employees, it’s never been a better time to choose Genesys.

Our first accolades started with differentiating ourselves from the pack as the “Leader” in Gartner’s 2013 Magic Quadrant for Contact Center Infrastructure. It was our fifth consecutive year in the leader’s quadrant, and more importantly we were the Visionary Leader for the third year in a row. Next was the Frost & Sullivan 2013 Global Technology Innovation Award, establishing Enterprise Workload Management as central to fixing the broken service delivery chain. In August, IDC named us the APAC market leader and Gartner singled out the Genesys Voice Portal (GVP) as the only “Strong Positive” in its IVR Systems and Enterprise Voice Portals Marketscope report. We also brought home four awards from SpeechTek, including Speech Analytics Market Leader. And finally, Frost & Sullivan recently named us Contact Center Vendor of the Year for North America.

While awards are not our ultimate goal, they are a clear validation of our strategy and execution, and provide recognition for how we are transforming our industry, expanding the breadth and depth of our offer at an accelerating pace.

Our culture is one of a proud technology company amplified by a relentless passion for delivering real business results. This passion is both what makes Genesys a great company to do business with, and a great place to work.

Awards are not the reward. The reward is delivering real world results for our clients and their customers. Stay tuned: in the fourth quarter we will provide many more proof points that it’s never been a better time to choose Genesys.

Paul Segre

Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of over $1 billion. Paul joined Genesys in 2002 as chief technology...