There’s great energy buzzing throughout the Genesys offices lately. That’s because we’ve been named a leader in not one, but TWO Gartner Magic Quadrant reports for Contact Center Solutions this year.

But that’s only part of what has our team so excited. What really feels good is knowing we’re the only company positioned as a leader in both the Gartner Magic Quadrant for Contact Center as a Service, North America[1] and the Contact Center Infrastructure, Worldwide[2] Magic Quadrant.

Gartner Magic Quadrant

[1] Gartner “Magic Quadrant for Contact Center as a Service, North America” by Drew Kraus, Steve Blood, Daniel O’Connell, October 18, 2017. [2] Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” by Drew Kraus, Steve Blood, May 16, 2017.

And if you haven’t heard, we also placed furthest overall in “completeness of vision” in the Contact Center as a Service report – the same positioning we received in the Contact Center Infrastructure Magic Quadrant published earlier this year.

While this is good news for us, it’s even better news for our customers.

That’s because we feel it reinforces what they already know about us: that we’re constantly leading the market with new, innovative solutions to help them better connect the entire journey of their customer, which just keeps getting harder.

At Genesys, we understand the digital-age has completely changed the way customers interact with brands. Today’s consumers expect a hyper-personalized experience. They expect companies to know them, understand their preferences and be available to them when and how they want to interact. The fact is customers’ expectations for service have evolved so fast that traditional contact centers struggle to keep up.

That’s where Genesys comes in.

We make it our mission to help organizations stay one step ahead of their customers’ expectations.

And we do it on their terms – not ours. Organizations who work with us win because we’re a leader in both cloud and on-premise solutions. And unlike our competitors, it means we stay objective about which solution we recommend for our customers since we’re the only provider offering both options.

What’s more, we’re constantly focused on maintaining a rapid pace of innovation. That’s instrumental in ensuring our industry-leading cloud and on-premises solutions help brands of all sizes deliver great customer experiences today and in the future. And, we believe that drives great business outcomes for our customers.

Great customer experience AND great business outcomes? I would say that’s twice as nice too (and in my opinion, the biggest reason we are positioned as a leader in both reports)!

Download the full reports here.

 

Gartner does not endorse any vendor, product or service depicted in their research or publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The graphic in this blog post was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

Tom Eggemeier

Tom Eggemeier

Tom Eggemeier is the president at Genesys. He is responsible for all of the company's customer-facing activities, including global sales, customer success, channel, and field operations. Prior to his current role, Tom led the Alcatel-Lucent global enterprise sales organization (which...