Category: Cloud

Five Signs It’s Time to Move Your Contact Center to the Cloud [Special Offer]

rfps-got-your-head-in-the-cloud01

These days, business leaders are increasingly moving their operations into the cloud. In fact, industry pundits predict that by 2018, the global market for cloud equipment will reach $79 billion. Yet despite this widespread adoption of the technology, many executives are still hesitant about the decision to migrate to the cloud. Are you on the Read More >

Share Button
 

A Breakthrough Year for Virtual Contact Centers

Executive Perspectives

We recently celebrated the 1-year anniversary of the acquisition of Angel by Genesys. It’s been an exciting year for virtual contact centers and the CX industry in general, and the combination of Genesys and Angel is proving to be a major disrupter in the market for cloud solutions. In fact, the Genesys cloud-based solutions business Read More >

Share Button
 

Take The Virtual Contact Center Fast Food Challenge [Webinar]

FF-VCC

Fast food is intended to be quick, easy, flexible, and always meet customer expectations.  Fast food is available no matter what you crave or where you are, be it at a drive-thru, food cart and truck, or neighborhood stand ready to serve you quickly and efficiently.  Well, what if deploying a cloud contact center could Read More >

Share Button