Category: Cloud

Marketo Automates Customer Experience with Genesys Cloud

marketo

As a leading provider of cloud-based marketing automation and sales-boosting software, San Mateo, Calif.’ s Marketo helps streamline essential processes for over 2,500 customers in 36 countries. This list includes high profile clients such as Samsung, Harvard Business School and Intel. Marketo prides itself on delivering an unmatched customer experience thanks to its consumer engagement Read More >

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Improve the Customer Experience with IVR: 4 Tips for Medical Providers

Inbound Outbound Customer Contact

No one wants to spend time in the doctor’s office, but I have a four small children and it seems this past winter I spent days of my life there. But what makes the visits more tolerable as the staff listen to crying children –  and deal with their exhausted parents – is the fact Read More >

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Five Signs It’s Time to Move Your Contact Center to the Cloud [Special Offer]

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These days, business leaders are increasingly moving their operations into the cloud. In fact, industry pundits predict that by 2018, the global market for cloud equipment will reach $79 billion. Yet despite this widespread adoption of the technology, many executives are still hesitant about the decision to migrate to the cloud. Are you on the Read More >

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