Category: Cloud

Improve the Customer Experience with IVR: 4 Tips for Medical Providers

Inbound Outbound Customer Contact

No one wants to spend time in the doctor’s office, but I have a four small children and it seems this past winter I spent days of my life there. But what makes the visits more tolerable as the staff listen to crying children –  and deal with their exhausted parents – is the fact Read More >

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Five Signs It’s Time to Move Your Contact Center to the Cloud [Special Offer]

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These days, business leaders are increasingly moving their operations into the cloud. In fact, industry pundits predict that by 2018, the global market for cloud equipment will reach $79 billion. Yet despite this widespread adoption of the technology, many executives are still hesitant about the decision to migrate to the cloud. Are you on the Read More >

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A Breakthrough Year for Virtual Contact Centers

Executive Perspectives

We recently celebrated the 1-year anniversary of the acquisition of Angel by Genesys. It’s been an exciting year for virtual contact centers and the CX industry in general, and the combination of Genesys and Angel is proving to be a major disrupter in the market for cloud solutions. In fact, the Genesys cloud-based solutions business Read More >

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