Category: Contact Center Industry

Genesys is Frost & Sullivan’s North American Cloud Customer Contact Solutions Company of the Year

Genesys Cloud Contact Center

Analyst firm Frost & Sullivan recently recognized Genesys as the 2014 North American Cloud Customer Contact Solutions Company of the Year. You can read our press release here. In today’s blog, I wanted to share a little more insight on what this award means and why our momentum in cloud contact centers it’s good for existing Read More >

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Unlock the Power of Speech Analytics [Video]

speech analytics

Your organization literally has hundreds of thousands of conversations with your customers and prospects every day, engaging with them for a variety of reasons. Day in and day out, your customers voice their needs, satisfaction, feelings and frustration, and your agents use their customer service or sales skills in response. But, what happens when your Read More >

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Hear from Customer Experience Thought Leaders – Highlights from G-Force Melbourne

genesys customer experience

This week, G-Force Melbourne wrapped up the 2014 season with cutting-edge stories and words of wisdom from customer experience thought leaders. Key themes running throughout the APAC event were a focus on customer journeys, the power of employee engagement, and how businesses and customers can better connect in our increasingly digitally driven society – to name a few. Read More >

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The Future of Customer Experience On Display at SpeechTEK

SpeechTEK Customer Experience logo

Next week, Genesys is heading to the great city of New York for SpeechTEK – The Smart Customer Interactions Event – taking place from August 18-20. This year, SpeechTek is running in tandem with the Customer Service Experience and CRM Evolution conferences to bring together seasoned practitioners and CX professionals with detailed case studies on their design, Read More >

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Cloud, On-Premises or Hybrid—Which Contact Center Will Work for You?

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Successful brands know that the contact center plays a huge role in delivering great customer experiences and driving long-term loyalty.  The need for new capabilities made available quickly and cost effectively means considering a variety of deployment options, influenced by everything from corporate culture to future growth. As companies map out strategies to modernize and expand their Read More >

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3 Reasons to Check Out the New Genesys Customer Experience Center

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We recently celebrated the grand opening of the new Genesys Customer Experience (CX) Center located at here in Daly City, California! The new CX Center is much more than a briefing center – it’s a place where Genesys comes to life for our customers – engage with our experts and executives, get the latest in Read More >

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