Category: Customer Experience

Social Engagement Lessons From The Hunger Games

hey consumer brands - it's time to get your social service on

In The Hunger Games, Haymitch Abernathy gives sage advice to Katniss Everdeen, “You really wanna know how to stay alive? You get people to like you.” That same advice applies to every company that ever existed. Companies hear how people like them from social media where Likes, Follows, Friends, Shares, and Retweets are a form Read More >

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Five Signs It’s Time to Move Your Contact Center to the Cloud [Special Offer]


These days, business leaders are increasingly moving their operations into the cloud. In fact, industry pundits predict that by 2018, the global market for cloud equipment will reach $79 billion. Yet despite this widespread adoption of the technology, many executives are still hesitant about the decision to migrate to the cloud. Are you on the Read More >

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A Breakthrough Year for Virtual Contact Centers

Executive Perspectives

We recently celebrated the 1-year anniversary of the acquisition of Angel by Genesys. It’s been an exciting year for virtual contact centers and the CX industry in general, and the combination of Genesys and Angel is proving to be a major disrupter in the market for cloud solutions. In fact, the Genesys cloud-based solutions business Read More >

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