Category: Digital Customer Service

Hear from Customer Experience Thought Leaders – Highlights from G-Force Melbourne

customer experience

This week, G-Force Melbourne wrapped up the 2014 season with cutting-edge stories and words of wisdom from customer experience thought leaders. Key themes running throughout the APAC event were a focus on customer journeys, the power of employee engagement, and how businesses and customers can better connect in our increasingly digitally driven society – to name a few. Read More >

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Encore, Encore…Zendesk and Genesys Customer Service Webinar Q&A

zendesk

We recently hosted our first webinar with Zendesk, Zen and The Art of Multi-Channel Customer Experience. The webinar featured a demo of the cloud-based integrated solution brought to market for companies to seamlessly manage all their customer service interactions across channels.  There was so much social media interaction and so many questions during the webinar that Read More >

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Social Customer Service: Is the Customer Always Right?

social Customer Service

There seems to be no shortage of stories lately about social customer service gone awry. By now you probably heard of last month’s incident with a Southwest airlines passenger and his two children asked to deboard their flight due to a Tweet he posted. This week, a story broke of how The Union Street Guest Read More >

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3 Reasons to Check Out the New Genesys Customer Experience Center

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We recently celebrated the grand opening of the new Genesys Customer Experience (CX) Center located at here in Daly City, California! The new CX Center is much more than a briefing center – it’s a place where Genesys comes to life for our customers – engage with our experts and executives, get the latest in Read More >

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Ready for Digital Channels? 3 Tips to Keep in Mind

What now.

No matter where you look and what research report you read, all roads point to consumers increasing their use of digital channels for customer service. At the same time, only a third of companies succeed at fulfilling their customers’ expectations when it comes to handling multiple channels. The pressing question for every contact center is this: Read More >

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