Category: Digital Customer Service

3 Reasons to Check Out the New Genesys Customer Experience Center


We recently celebrated the grand opening of the new Genesys Customer Experience (CX) Center located at here in Daly City, California! The new CX Center is much more than a briefing center – it’s a place where Genesys comes to life for our customers – engage with our experts and executives, get the latest in Read More >

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Ready for Digital Channels? 3 Tips to Keep in Mind

What now.

No matter where you look and what research report you read, all roads point to consumers increasing their use of digital channels for customer service. At the same time, only a third of companies succeed at fulfilling their customers’ expectations when it comes to handling multiple channels. The pressing question for every contact center is this: Read More >

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Anana COO Dave Tidwell on Multi-Channel Customer Experience [Guest Blog]

guest blogger

Dave Tidwell, Chief Operating Officer of Genesys partner Anana recently posted a blog on effectively managing the multi-channel customer experience . Dave takes an interesting look at a range of uses cases out there and how business need to take an integrated and chronological look at managing customer interactions across channels to be successful. Take a look Read More >

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3 Customer Experience Strategies That Build Better Brand Loyalty

three steps

There is no simple answer for what keeps customers coming back to a brand, but there are strategies and solutions businesses can use to create customer experiences that have a proven impact on loyalty. We are increasingly seeing the wave of customers expecting their experiences to be seamless across all channels, touchpoints and interactions to be bigger Read More >

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Connecting the Customer Experience Value Chain


For any type of company today, the ability to deliver a promised customer experience consistently and seamlessly throughout the customer journey, across all channels, touchpoints and interactions remains an essential business imperative. From a consumer’s perspective, the customer experience journey starts with a brand making a promise, such as easy-to-use products, friendly service, 24/7 availability, fast delivery, and quick resolution. Read More >

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Zen and the Art of Multi-Channel Customer Experience [DEMO Webinar]


Genesys recently announced a partnership with Zendesk.  The goal of the partnership is to deliver a single console for your company’s agents, improving their efficiency and allowing them to deliver superior cloud-based customer experiences. Zendesk specializes in consolidating communication channels, information portals and systems to simplify a customer service agent’s workload, thereby improving their productivity.  Genesys Read More >

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Reduce Customer Effort with Proactive Web Chat

Grunge Stempelrot MAKE IT EASY

Today, billions of global internet users are driving growth in digital sales, support and customer service. As these customers surf the web, they are increasingly looking to connect and chat with the companies from whom they purchase products and services. As this rise in digital channel usage continues, the dangers of negative word-of-mouth are greatly Read More >

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