WFO GuruWe all know of one or use one. Someone that is wise, extremely knowledgeable, reliable, and trustworthy… a Guru! Your guru could be the mechanic that works on your car or the accountant who does your taxes or the IT expert that fixes your computer. A Guru is a trusted advisor in which service is never compromised.

What if you could have a guru for your contact center? Imagine a global team of specialists with unmatched expertise in customer experience, contact center and workforce optimization technologies and best practices, leveraging their expertise to give you on-demand knowledge, analytics and planning advice!

New Genesys Guru Offering Unleashes the Power of Great Customer Experience

Last week, we announced Genesys Guru managed services, a new portfolio of expert services that help customers realize the full power of their investments in the Genesys Customer Experience Platform. Genesys Guru provides expert services to identify, analyze and optimize business processes and workforce issues that may jeopardize your contact center operations. 

If you haven’t already, there are 3 reasons why you should consider Genesys Guru:

  • You feel you are not getting the most of out of your Genesys technology
  • You have difficulties attracting and retaining the required experts
  • You have a project that can use some expert knowledge
  • Your ongoing resource and maintenance costs are too high

How does Genesys Guru Help Your Contact Center?

The expert services provided by Genesys Guru for Contact Center and Workforce Optimization are proven to have a significant, positive impact on your contact center. Simply put, our Guru experts help businesses identify problem areas and fix them, so that you can spend more time on creating exceptional customer experiences. Our gurus not only help businesses achieve maximum business performance, but they also develop recommendations to continuously improve your operations and customer interactions moving forward.

Genesys Guru services can be tailored to meet your specific needs, from fully managed services with Genesys taking on the bulk of the planning, analysis and management of the system for you, to packages with Genesys specialists working alongside the your operations team to address implementation, daily reporting and regular solution tuning needs.

If you’d like to learn more, check out our latest on-demand webinar on Genesys Guru today. For additional information, you can download the Genesys Guru data sheet here.

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