customer experienceGenesys G-Force 2014 continues this week as our EMEA customers and partners meet in London to discuss innovations and best practices for customer experience. The London event continues our theme of Turn on Great CX with a main stage kick-off session from EVP of Global Sales Tom Eggemeier today. The event also features local customers including Belgacom, Marks & Spencer and SPB Group sharing their CX stories on the main stage this week.

To meet the range of needs today’s companies face when it comes to turning on great CX, G-Force features three breakout tracks with dozens of sessions on Customer Experience, Contact Center Solutions, and Information Technology. Sessions at G-Force London include: Making Good on the Promise of Multi-Channel Customer Service (featuring partner Zendesk), Drive Next Generation Workforce Optimization via Managed Services, and Mobile-Enabling Your Contact Center. So make sure to attend sessions, ask questions to learn new insights and bring best practices back to your company or organization!

If You’re Here with Us in London, Check Out the Latest and Greatest Demos!

Get access to hands-on demonstrations on a wide range of solutions from Genesys and our partner sponsors. Whether it’s advancements to your current solutions, or additional solutions that can enhance your contact center, G-Force attendees get direct access to the latest and greatest technology solutions.

Join the GCAP movement

All Genesys customers attending G-Force are invited to join the new Genesys Customer Advocacy Program (GCAP), which is designed to help your company promote successful customer experience initiatives using Genesys.  Enhance your G-Force London experience by visiting the team in the GCAP Lounge in the Solution Showcase to learn more about how you can benefit from all that GCAP has to offer. Also, sign up for GCAP and receive a complimentary professional photo – perfect for your LinkedIn profile!

And Don’t Forget to Tell Us What The #CXFactor Means To You – See Videos!

At the recent G-Force New Orleans, the #CXFactor booth captured great stories on what makes for great customer experiences (CX), and what gives organizations that competitive edge. We heard directly from our customers and partners, who were excited to tell us what the #CXFactor means to them. Having the right tools in place in your contact center, intelligent call routing, knowing your customer channel preferences, and getting customer service solved the first time were just some of the factors that they feel makes for great CX. Stop by the CXFactor booth in the Solutions Showcase to tell your story. All video participants will receive a portable cell phone charger and be entered into a raffle to win great prizes!

For some inspiration, see two of our winning videos from G-Force New Orleans below. Watch the rest of what the #CXFactor means to our customers, partners and staff on our Genesys YouTube channel.

Welcome to G-Force London 2014 and join the G-Force customer experience conversation on Twitter. Follow us on @Genesys and use the hashtag #GFORCE14.



Rachael Royds

Rachael Royds

As Director of Social Media Marketing at Genesys, Rachael leads the Genesys social media strategy globally for marketing, corporate communications, and employee advocacy. Rachael brings over 10 years of experience in B2B, B2C, and non-profit marketing. She previously held marketing...