Just before the holidays, the newest chapter in the Star Wars saga, Star Wars: The Force Awakens was released. I was there opening day, and have seen it several times since then. Why? Well, besides being one of the greatest franchises in movie history, I actually like the characters, their on-screen chemistry, and the plot. And, who doesn’t like an epic good versus evil storyline? That good versus evil theme is prominent and vitally important in the series. It should be for your contact center solution, too.
Despite best efforts, from time to time every contact center will experience disruptions in the “Force.” You might not see it, but you can certainly feel it when it happens, and the “dark side” moves in. Cyber attacks expose your company and your customers to great risk. There is no try, only do. Now is the time to master compliance and risk in your contact center, and learn how you can defeat fraud issues with a platform that will aid you in reaching PCI DSS Level 1 standards and more. As Yoda said in The Empire Strikes Back, “Mastering the Force is all about the power of belief and trusting you can do anything you set your mind to.”
Are credit card transactions processed in your contact center? If your contact center handles any credit card information provided verbally, recorded, or stored, either with a live agent or via an IVR, your company needs to be PCI compliant. There are different levels of PCI compliance, and if you are not operating at the right security level, you could be at risk. You can no longer only worry about credit card numbers; there is a lot of sensitive customer data that needs protection.
Just like a legion of storm troopers dropping in for a visit, security breaches and cyber-crime need to be stopped before they create havoc on your eCommerce world. Unfortunately, just like the Rebel Alliance, there are pieces of sensitive data that flow through contact centers, such as account balances, PIN changes, social security numbers, and transaction histories, which are all susceptible to attack. Customers rely on your company to keep their personal information safe—can your contact center live up to keeping the villains (queue the loud, ominous breathing) at bay?
You don’t need to take a light saber to what you have now; working with a full-service contact center vendor that has Jedi mind-control to foresee and manage these numerous regulatory and compliance requirements while offering a solution that is fully PCI DSS 3.0 Level 1 compliant will put you on the path of a true Jedi compliance master. Genesys Premier Edition is a cloud-based virtual call center (VCC) platform that deploys faster than the Millennium Falcon can jump to light speed, supporting multiple industries across the galaxy. Besides PCI compliance for retail and services industries, Genesys Premier Edition can also assist other data-sensitive industries like health providers, financial organizations, and all businesses seeking to meet ISO 27001, SOC Type II, SSAE 16 Type 2, and HIPAA requirements.
Awaken the force of your contact center by downloading our latest paper, Stop Your Call Center from Being an Accessory to a Crime and learn more about payment card data, compliance, security trends, and the five best practices for your contact center. And visit our site for more information on improving the security of your contact center.
May the force be with you and your contact center!