contact centerToday, we announced some major news and I wanted to share some additional insight beyond what’s included in the press release.

From pure cloud contact center solutions for smaller companies to tailor-made solutions that can support massive deployments, we are excited to bring three new contact center offers to market – all available now. The new offers include: Genesys Premier Edition for small to mid-sized contact centers, Genesys Business Edition for mid-sized contact centers, and Genesys Enterprise Edition for large contact centers. These new editions of Genesys represent the most comprehensive set of contact center solutions ever made available in the market. They also introduce some cutting-edge new Genesys capabilities, including intuitive analytics, which provide visual dashboards and interactive reports for real-time monitoring of contact center operations and performance.

Today’s news is significant for 3 reasons:

  • First, we’re meeting the increasingly pervasive appetite for cloud software consumption that our buyers are demanding for customer experience and contact center solutions.
  • Second, it’s bringing the industry-leading capabilities of Genesys and the power of unleashing great experiences to more companies than ever before – from small to mid-sized contact centers to the largest deployments in the world.
  • Finally, it’s bringing the benefits of our recent acquisitions – Utopy, Angel, SoundBite and Echopass – quickly to our customers. We are rapidly integrating these companies and technologies into our business and product offerings – for the benefit of our customers.

Take a look at what Opus Research analyst Dan Miller had to say about the news: “This is a major competitive step for Genesys. It starts with technology that is designed for the complex needs of large enterprises and makes it available to small and mid-sized contact centers. Plus, new packaging makes it easier for a new group of smaller customers to implement and use Genesys technology.”

It’s a big week for Genesys, but that’s not all that’s happening. If you are at Dreamforce, join the Customer Experience Revolution with Genesys. We will be at the event all week, hosting live demonstrations at booth N313 in the Cloud Expo throughout the show. I encourage you stop by and see how Genesys is revolutionizing contact centers in the cloud. For more on our participation at Dreamforce, including sessions we will be speaking at click here.

Genesys is now available to more companies and in more deployment models than ever before. Unleash the power of customer experience with Genesys today!

Paul Segre

Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of over $1 billion. Paul joined Genesys in 2002 as chief technology...