live-chat-product-300x200Creative Virtual, a world leader in self-service customer engagement solutions, has recently added their V-Person™ technology to the new Genesys AppFoundry as a Core Integration Partner with Genesys. The AppFoundry is a feature rich marketplace-listing portal that allows customers to browse and search for new solutions that solve problems or add value in their Genesys environment.

V-Person is Creative Virtual’s award-winning natural language virtual assistant technology that enables anywhere, anytime customer engagement through intelligent Smart Help tools. These solutions are backed by V-Portal™, Creative Virtual’s knowledge management, workflow management and business intelligence reporting platform, which has been identified as a competitive differentiator in the industry.

The V-Person Smart Help platform engages users in natural language across channels (web, mobile, social, SMS, contact centre, IVR, kiosk), provides an instant, single answer for consistent, accurate support, and integrates with other support options, such as live chat, for a seamless customer experience.

“We’re pleased to announce our partnership with Genesys and to have our technology included in the new AppFoundry marketplace,” said Chris Ezekiel, Founder & CEO of Creative Virtual. “Our V-Person technology is designed to be complementary to other customer engagement solutions and tools already in place so that organisations can create highly personalised virtual conversations right away without lengthy development commitments. This makes it an ideal option for companies, including current Genesys customers, looking to integrate improved self-service offerings with existing support options.”

Recognised as the first virtual assistant solution to offer personalisation, V-Person provides unique user insights through advanced conversational and predictive analytics and customer feedback. These Smart Help solutions are proven to reduce support costs, boost revenue and provide a more engaging self-service experience than traditional search, help menus and FAQ lists.

To learn more about the features and benefits of V-Person, visit the application listing on the Genesys AppFoundry.

Juergen Tolksdorf

As Director of Innovations Group, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a...