Salesforce.com’s Dreamforce 2013 conference takes over San Francisco next week! The theme of the event is Join the Customer Company Revolution. At this year’s event, Salesforce will be driving its new vision around what they call the Customer Company. Being a customer company includes the critical role the contact center plays in how clients interact with companies – across all channels such as phone, social media, mobile applications and SMS.
Turn it on with total customer empowerment and transparency
With a wealth of information on company products and services available online and via social media, it is evident that the top challenge businesses face in their customer experience strategies is the ability to address the rapidly changing needs of empowered customers. This is no more evident than in the demand for new channels, like social and mobile. Customers want to design their own experiences and they want to interact with you via the channel they choose, via self-service automation or personally with an agent. All without long wait times, being transferred to different departments, and repeating information.
Join the Revolution
Are you going to Dreamforce? Come and talk to us, we’ll be presenting at the following sessions, sharing ideas and best practices:
“Social Selling: Rethinking Sales With Social at the Core”
Wednesday, Nov. 20, 12:00 – 1:00 p.m., Marriott Marquis, Yerba Buena – Salons 4, 5, 6
“The Virtual Contact Center for Service Cloud to the Rescue”
Wednesday, Nov. 20, 3:00-3:15 p.m., Partner Theater North
“Wanna Know What Customer Love is? It’s True Ominchannel Communications”
Wednesday, Nov. 20, 3:30-4:30 p.m., Pacific Heights Room, Palace Hotel
Click here to learn more about our sponsor, exhibitor and speaking at sessions at Dreamforce, and come by the Genesys booth #N313 at Dreamforce and find out about our cloud contact center solutions and integrations with salesforce.com.
The Beatles song Revolution opens with the line, “You say you want a revolution. Well you know, we all want to change the world.” Are you ready to change the world at Dreamforce?
Join the Customer Experience Revolution – contact Genesys today!