genesys cx17Mark your calendars, you won’t want to miss this. From the people who brought you G-Force and Interactions comes CX17, four days of deep-dive learning and sharing, visionary keynotes, thought provoking breakouts, networking events, parties, and 1:1 opportunities to talk to product experts, peers and thought leaders in the customer experience industry.

This year, CX17 will be held in two locations, Indianapolis May 22-25, 2017, and Brussels June 7-9. Each event offers amazing agendas for main stage, educational classes, partner events, technical demos, and breakout sessions.  Choose from two different tracks (business and technical) that cover a variety of topics including omnichannel, predictive analytics, virtual reality, data centralization, workforce optimization, and more. Learn about the future of customer experience as well as how to best use the PureCloud, PureConnect, and PureEngage solutions. Whether you’re a legacy user or just starting out, our beginner, intermediate, and expert tracks will get you where you want to go.

Read on for a look at some – there are more than 60 sessions in total – of the must-see breakout sessions at our Indy event that can help you make your business a customer experience powerhouse.

Understanding the Latest Customer Journey Benchmarks

Customer Speaker: Kathleen Jezierski, Chief Operating Officer at COPC Inc.

Join Kathleen Jezierski as she shares highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. CXMB Series research focuses on exploring the customer journey from both the corporate and consumer points of view. Kathleen will also lead a candid discussion about current industry challenges and opportunities within the context of these results, providing attendees with an opportunity to share their own experiences and best practices, while also learning from others. Please join us for this engaging, research-inspired session.

Want More Bang for Your Bucks? – Get SMART

Long-standing Genesys customer? Are you looking to better leverage your existing investment and explore broader capabilities of the platform? In this session, learn from a selection of customer stories and SMART use cases that can help you define steps for business transformation and drive strategic business change.

Getting SMART in Where You Start

New to Genesys? Whether it is digital transformation or replacing your old contact center technology, finding how and where you start can be daunting. In this session, learn how Genesys SMART use cases provide you with a firm foundation that defines where to start. Start on the right path to great customer experience with practical, implementable steps, and customer examples.

PureConnect Workforce Optimization: Making it a Win-Win

Customer Speaker: Jason Zawodzinski, Operations, Rochester Regional Health System

Getting scheduling right can have a huge impact. Understaff and you frustrate customers and demoralize employees; overstaff and it costs you operating $. The right tools can not only address this balance, but can do so for non-standard agents, too. Join us as Rochester Regional Health Systems shares their experiences with patient outreach, billing customer service & help desk — and how they make it a win-win.

Moving to the Cloud with PureConnect: A Customer & Expert Panel

Considering a move to the cloud? Whether you’re an existing PureConnect customer or new on the scene, learn when PureConnect is a great answer for the cloud. Hear a panel of customer and technical experts share real-world challenges, how they overcame with PureConnect cloud, benefits realized, key learnings and what’s ahead.

Customer Panel: Sailing the seventh sea. How magnificent experiences were created with Genesys

You’re a customer engagement pro. Now you are looking to go beyond creating great experiences to constructing epic ones. Hear a customer panel share how they leverage Genesys platform innovation to create truly unique experiences for their customers.

Avaya Users: We’re Here to Help You Mitigate Risk

Speaker: Stephen Leaden, Independent Consultant and Founder, Leaden Associates, Inc.

With Avaya filing for bankruptcy protection (Chapter 11), we understand that many businesses are concerned about their communications infrastructure and path forward. We are here to help. If your enterprise PBX contact center was installed more than 48 months ago, chances are that it too is nearing end-of-life or is at end-of-life. Let us help you with the process of assessing a new solution, the cost and ROI, as well as mitigating risk while Avaya goes through bankruptcy proceedings.

Getting Started with IoT to Revolutionize Customer Engagement

Speaker: Andy Hoeing, Head of Bosch Services North America, Bosch Service Solutions

Learn how to converge your customer’s journey across physical and digital environments enabling you to continuously deliver personalized and predictive experiences to your customers via the Internet of Things (IoT).

Got 30 Minutes? Let’s Create a Cloud Contact Center

Join us to hear customers share their stories of how PureCloud by Genesys was quick to deploy and has made their operations extremely agile. While you listen, we’ll be collaborating with the audience to turn up our own brand new contact center on PureCloud in 30 minutes!

Don’t get left in the dust, join us in Indianapolis May 22-25, 2017 for CX17. Register today to ensure your spot in breakout sessions that will help you stay current and look into the future of customer experience.

Janelle Matthews

Janelle Matthews

Janelle Matthews is the Senior Vice President of Solutions & Product Marketing with over 14 years of experience in customer experience solution strategy. She is certified in Customer Experience Management, formally trained in service design, and is a subject matter...