Did you know that 84% of businesses are interested in providing proactive and personalized customer communications? And that the majority of consumers welcome receiving timely messages and reminders from companies they do business with?
Consumers today want an ongoing dialog with the companies they trust, and they have an expectation of receiving proactive communications in a personalized manner over their preferred channels.
When done right, proactive customer communications lead to better customer experiences and more emotional connections with your customers – and you save money at the same time.
For starters, organizations are doing a much better job of identifying and anticipating customer needs and issues – keys to success for proactive care. There are many examples across a range of industries where companies are sending proactive communications, including appointment reminders, emergency alerts, product alerts or recalls, service downtime notifications, status updates, and program enrollment confirmations.
Today’ s proactive customer care solutions provide organizations with the tools necessary to optimize outbound campaigns and personalize the delivery of proactive communications, delivering the following benefits:
- Increased customer contact rates, while controlling costs
- Improved appointment success rates
- Greater ability to deliver effective, high-volume outbound notifications
Whether delivered from the cloud, on-premises, or in hybrid deployment models, the Genesys Customer Experience Platform enables organizations to send proactive alerts, notifications, confirmations and reminders across multiple channels, including landline and mobile voice calls, as well as email and text messaging.
Want to learn more? Check out our this demand webinar titled, Proactive Care Using Multi-Channel Customer Notifications. You’ll learn how to leverage multiple outbound communications channels and mobile web pages to improve customer satisfaction and build profitable customer relationships with relevant, personalized, and timely proactive communications to your customers.
Register here today!