customer voice130,000 attendees, 1,250 sessions, 100,000+ Tweets, 350 Cloud partners, 9 venues, 1 Bono impersonator over 4 days, 2 of which were rainy, just about summarizes’s Dreamforce 2013 experience. The theme of joining the customer company revolution was far from understated as the event seemingly took over downtown San Francisco.

The highlight of the event was CEO Marc Benioff’s keynote where he unveiled the new Salesforce1 Platform and enthusiastically discussed how we are in a technology renaissance driven by the cloud.  Alex Dayon, president of application and platform at, demonstrated a few of the advancements for the Service Cloud, including more social and mobile applications, and support via Google Glass. The news was exciting and compliments our new offerings, and our enhanced Virtual Contact Center (VCC) for Service Cloud.

IMG_0142-9During Dreamforce, Genesys spoke with thousands of people at our booth in the Cloud Expo about how to create engaging 1 to 1 customer experiences. Over 500 attendees participated in our survey letting their customer voice be heard on how they preferred to engage with companies. We have posted the results in our blog,  Survey Results on Customer Service Channel Evolution.

Check it out!

Rachael Royds

As Director of Social Media Marketing at Genesys, Rachael leads the Genesys social media strategy globally for marketing, corporate communications, and employee advocacy. Rachael brings over 10 years of experience in B2B, B2C, and non-profit marketing. She previously held marketing...