cloud contact centerThe decision to migrate to a cloud contact center can seem like a daunting task. After all, it’s a big decision to make the leap into a new technology—especially when customer service is at stake. So wouldn’t it be great if you could try a cloud solution first before making the investment?

Now you can with our Genesys Premier Edition – Virtual Contact Center free trial offer. If you are on the fence about cloud technology, sign up for a free 30-day trial and see why customers rave about our award-winning customer experience  platform. The Genesys Premier Edition – Virtual Contact Center is easy to deploy and even easier to use, providing contact center managers all the tools necessary for ensuring stellar agent performance and the best customer experience possible. This includes a mobile-accessible supervisor desktop and real-time metrics, as well as call recording and monitoring capabilities. You can use the solution to dig deep into call quality and shed new light on agent-customer relationships.

Additionally, our best-in-class architecture comes with a 99.999 percent reliability rating, which guarantees the maximum amount of uptime. And it is fully scalable, so your company will never have to worry about sudden fluctuations in volume or seasonality, while being prepared for growth.

With the exciting, hands-free features of the cloud, it’s easy to see why DMG Consulting found that more than 62 percent of organizations are now using some sort of cloud-based contact center applications. In fact, according to DMG Consulting the cloud-based contact center market will grow by 27 percent this year.

Learn more about how Genesys can help your company ensure an easy transition into a cloud contact center with a 30-day trial.

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