Genesys G-ForceEach year, we bring G-Force – the industry’s premier customer experience event – to vibrant and exciting cities all over the world. This year is no different as we kick off the 2014 G-Force season in the great city of New Orleans from May 27-29.  And what better place is there to talk about delivering effortless customer experiences than in a city known as The Big Easy? If you have yet to register, below are some reasons to join us this year. I hope to see you there!

As the leading provider of multi-channel customer experience and contact center solutions, Genesys provides G-Force attendees with the opportunity to engage in thought-provoking conversations, attend keynotes and breakout sessions, and network with some of the most exciting and knowledgeable authorities in customer experience today – across a variety of industries. As one of the largest educational events focused on customer experience and contact centers, G-Force engages thousands of attendees from organizations across the world. The event also provides customized content and sessions for CX leaders, contact center managers and the IT professionals who design and execute on customer experience strategies for their companies.

In addition to offering the latest demos, learning sessions and non-stop networking, we are very excited to announce that renowned author and advisor Joseph Pine will be on the G-Force main stage to share his latest views on the importance of customer experience. Pine most recently coauthored the book Authenticity: What Consumers Really Want, which was named one of the top 10 business books of the year by Amazon.com. Attendees will also have the pleasure of listening to exciting customer presentations from Airbnb’s Head of Enterprise Systems Morten Kühl and CIBC’s Senior Director of Telephony Strategy and Deployment Tyler Pichach, as well as leading CX analysts like Forrester’s Kate Leggett.

Taking place at the Sheraton New Orleans, G-Force will be just a few short steps away from the French Quarter and the heart of the Crescent City—meaning attendees will be right in the middle of all of the excitement that the Big Easy has to offer. And don’t miss out on the official G-Force party at the Mercedes Superdome on May 28, where participants will be able to take part in a Genesys-sponsored Mardis Gras/Carnival parade as we make our way to the party.

Spots for G-Force are going quickly, but there is still time to register for our $995 early bird special, which runs until April 25. Click here to learn more and register.

See you at G-Force 2014 in New Orleans!

Paul Segre

Paul Segre

Paul Segre is the chief executive officer at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of approximately $900 million. Paul joined Genesys in 2002 as chief technology...