customer experienceGenesys has rolled into New Orleans this week as we officially kick off the G-Force 2014 season with a focus on customer experience! The people of New Orleans have a common French saying seen on advertising and merchandise all over the city:  “Laissez les bons temps rouler,” which translates to “Let the good times roll.” Well, we are going to put a Genesys spin on that this week as we “Let the CX good times roll!”

The theme of the G-Force events this year is Turn on Great CX, symbolizing how Genesys has made delivering a differentiated customer experience easier and faster than ever – both for our cloud-based and premise-based customers. Whether you are a CX executive, contact center manager or IT professional, the G-Force sessions are designed to help you meet and exceed the expectations of today’s digitally driven, increasingly empowered consumers. 

Hear from Brands and Experts on How CX is a Journey, Not a Destination

G-Force 2014 features content for customer service executives and professionals to tackle the challenges of leveraging the customer experience to differentiate your company with consistent, seamless and personalized interactions across the customer journey, while lowering your cost to serve.  The event is filled with informative sessions and best practices for contact center managers who face the day-to-day pressure of optimizing their operations, as well as for technology leaders who seek hands-on learning opportunities for designing, deploying and maintaining optimal customer experience solutions.

Get on Track to be a CX Expert!

G-Force features three breakout tracks with dozens of sessions on Customer Experience, Contact Center Solutions, and Information Technology. Sessions at G-Force New Orleans include: Managing Customer Experience Across Departments, Mobile-Enabling Your Contact Center, Transitioning to the Cloud, and Moving to a SIP Architecture. So, soak in the knowledge and bring new insights and best practices back to your company or organization!

Check Out the Latest and Greatest Demos

See for yourself the latest innovations in customer experience from Genesys and its partner sponsors combined with access to hands-on demonstrations on a wide range of solutions. Whether it’s our leading technology or that of our partner community, G-Force attendees get access to the latest and greatest technology solutions – and it’s all on demonstration for you to see and discuss with our experts if you have any questions.

Join the GCAP movement

Among the many exciting things we’ve planned to enhance your G-Force New Orleans experience is the new Genesys Customer Advocacy Program (GCAP). The new GCAP program is designed to help your company promote your successful customer experience initiatives using Genesys. Visit the team in the GCAP Lounge in the Solution Showcase to learn more about how you can benefit from all that GCAP has to offer.

Welcome to G-Force 2014 New Orleans. This year’s event is officially underway. Let the CX good times roll!



Rachael Royds

Rachael Royds

As Director of Social Media Marketing at Genesys, Rachael leads the Genesys social media strategy globally for marketing, corporate communications, and employee advocacy. Rachael brings over 10 years of experience in B2B, B2C, and non-profit marketing. She previously held marketing...