Customer experience transformation is more than just a goal powered by a new solution. It’s an ongoing mindset built on vision and partnership. Technologies and customer expectations are rapidly evolving in new and unexpected ways. Transformation journeys inevitably have twists and turns. With a trusted, continuous partner guiding every step along your journey, you can maximize the value of your technology investment while confidently growing to meet ever-changing business requirements.

As You Take That First Step
As part of Genesys PureSuccess, the framework that provides the expertise to create an effortless customer experience, you gain the advantage of a Genesys Advisor. From DAY 1, your advisor serves as a partner committed to your success.

Engagement begins with learning your key business objectives and metrics for success. From there, a dynamic customer success plan is designed to monitor, prioritize, prescribe and ultimately achieve your specific business outcomes. Your Genesys Advisor also drives adoption and enables you to achieve the maximum value of your subscription, as well as the optimal use of PureSuccess service elements, based on the stage you’re at in your customer experience transformation.

As engagement continues, your Genesys Advisor gains deeper insights to help propel your customer experience to new heights, improve your Net Promoter Score and reduce time to value, while always staying focused on protecting your investment and guiding your future growth.

Each Genesys Advisor has a unique mix of enterprise-level experience, expertise and technical aptitude combined with proven abilities to drive continuous value, revenue retention and growth. You’re in good hands with a trusted partner guiding every step of your transformation to ensure a seamless journey before, during and after deployment.

You Choose Your Level of Engagement
There’s not a one-size-fits-all approach to how you work with your Genesys Advisor. You determine the optimal level of “touch” that is needed to achieve the customer experience maturity you desire. With PureSuccess, you have three offers to best fit the relationship you want with Genesys:

  • Drive: Hands-on assistance from an expert team
  • Guide: Instructor-led training and live consultations
  • Equip – Access to world-class knowledge and best practices

Whatever level of engagement you choose, you always have an advisor who has your best interest at heart.

A Partnership for Partners Too
Every Genesys partner that leverages PureSuccess also gains the advantage of a Genesys Advisor who dedicates time to collectively evaluate the best service elements to complement the specific services offered to end-customers.

The Power of a Lasting Relationship
“Coming together is the beginning. Keeping together is progress. Working together is success.” This quote from Henry Ford summarizes the value of the Genesys Advisor. At Genesys, customer experience and your success are our top priorities. This requires us to know and grow with you throughout your transformational journey.

Your Genesys Advisor doesn’t just build a relationship to meet short-term objectives. Rather, you have a partner throughout each phase of planning, deployment, utilization and evolution. Leveraging years of commercial expertise and customer success, your trusted advisor serves as your single point of contact who orchestrates adoption and full value realization of your Genesys Customer Experience Platform.

Learn more about the benefits of Genesys PureSuccess.

Holli Bingham

Holli Bingham

Holli is the Vice President of Global Genesys Care, responsible for growing and sustaining recurring maintenance business. Prior to this role, she led the Maintenance Renewal team in North America and has had the opportunity to lead inside sales organizations...