The Genesys G-Force global user conference is less than 10 weeks away! The event is being held October 26-28, 2015 in Miami at the renowned Fontainebleau Hotel. G-Force delivers visionary thought leaders and inspiring speakers, interactive breakouts, and a full day of education sessions. And this year’s G-Force is shaping up to be a knockout! Genesys is proud to announce our keynote speaker will be five-time world boxing champion, boxing Hall of Fame member, Olympic gold medalist, philanthropist and motivational speaker, Sugar Ray Leonard.
Main stage presenters also feature our two platinum sponsors, Microsoft and IBM, as well as business leaders and customer experience experts, including:
- Josh Linkner, Entrepreneur and two-time New York Times best-selling author
- Peter Aceto, President and CEO, Tangerine Bank
- Lee Congdon, CIO, Red Hat
- Ian Mahoney, Head of Delivery Services, M&S.com, Marks & Spencer
- Todd Metzker, Senior Director of CX, Plated
- Jeff Pundyk, Global Vice President of Content Solutions, The Economist
- Tony Poulos, Speaker, Moderator and Chairman
- Paul Segre, President and CEO, Genesys
- Merijn te Booij, Executive Vice President, Product and Solution Strategy, Genesys
Do Not Miss Opening Performance
The Genesys G-Force 2015 session will open with a performance by Sekou Andrews, a poet, actor, musician and voiceover artist who has won two National Poetry Slam championships. Forbes.com recently referred to him as the “de facto poet laureate of corporate America.” Capitalizing on his unique poetic voice, Sekou has defined the business of creating customized spoken word presentations.
Usher In a New Era for Customer Engagement
The Genesys G-Force 2015 theme, NextGen CX, highlights a new era for customer engagement for organizations. The G-Force program is designed to give attendees both a view into the future of customer experience and practical, hands-on advice for how to deliver best-in-class CX. Learn how to leverage new solutions from Genesys to transform your contact center initiatives and provide new levels of customer engagement.
The G-Force breakout sessions provide something for everyone from digital channels, to IVR, to workforce optimization and management, to overall contact center modernization. The sessions are all tailored specifically to the industry, company size, or role of attendees. See the list of sessions and put together your own unique recipe for success.
Get Certified at G-Force!
Genesys University is offering certification testing at G-Force 2015. This year, exam vouchers will be offered at a 40% discount with your conference registration. Seating is limited. Also this year, Genesys is offering two great introductory sessions on both Genesys on-premises AND cloud solutions. Visit the G-Force Educational page for more information.
To hear more on why you should attend Genesys G-Force 2015, see the recent conversation with Genesys Vice President of Corporate Marketing Keith Pearce and President and CEO Paul Segre.