WebinarsIn case you missed them, we had some fantastic webinars this past year.  Here are our top 5 most viewed Genesys webinars in 2013. Enjoy!

1. How SIP Delivers Your Next-Generation Customer Service Platform Featuring Keith Dawson from Ovum.

2. Closing the Back Office Service Gap With Enterprise Workload Management Featuring Karl Whitelock from Stratecast | Frost & Sullivan.

3. The Next Big Customer Experience Trend: One to One Engagement Featuring Irvin Lazar, Vice President and Service Director, Nemertes Research and Genesys CMO Reed Henry.

4. 5 Steps for Building a World-Class Contact Center in 2014 Featuring Lucy Norris, SVP of Genesys Care, and Keith Pearce, VP of Genesys Corporate Marketing.

5. Beyond CRM and BPM — Integrating the Front & Back Office to Prioritize Work & Close Sales Featuring leading Canadian telco and Genesys customer SaskTel.