Going green isn’t just for the consumer anymore. More and more organizations are jumping on the green bandwagon and appropriately promoting their efforts to become more energy-efficient. A recent report by the Carbon Disclosure Project found that companies that adopted and implemented cloud computing strategies reduced their energy consumption and lowered their carbon emissions, in addition to the traditional cloud-based benefits of reducing capital expenditures and internal IT resources. By 2020, the Carbon Disclosure Project estimates that large enterprises in the US who use cloud computing can achieve annual energy savings of $12.3 billion and annual carbon reductions equivalent to 200 million barrels of oil. So, how can moving the customer contact center of your enterprise to the cloud help the environment?
Save Water with the Cloud
Everyone knows that servers generate a lot of heat. In order to prevent fires and system failure, a 15-megawatt data center can use upwards of 360,000 gallons of water — every day. While your premise based contact center infrastructure may not draw as much power as a 15-megawatt data center, it still requires a substantial amount of water to keep all that equipment cool. Switching to a cloud-based model can help cut down the amount of hardware, redundant systems and other equipment needed on premise PLUS the associated water needed to cool that infrastructure.
Reduce Utility Costs
Another benefit of cloud-based contact centers is the ability to have agents located anywhere as part of a virtual contact center environment. A perfect example of this is the online travel and hospitality company Outrigger Hotels & Resorts. After Outrigger moved to a cloud-based contact center model, they were able to shut down their entire brick and mortar contact center and have all their agents log on and work remotely. Consider the positive impact on your company’s carbon footprint by eliminating an entire facility!
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