No matter where you look, people are glued to their mobile devices. Whether they’re checking email, communicating with friends over social media, getting the weather forecast or reading the latest news—mobile is the new normal.
As a result, organizations have enabled their services and communications on mobile platforms—making it easier for their customers to do business with them on their terms. Now it’s your turn. It’s time to enable your workforce with mobile capabilities.
Genesys Workforce Management will introduce a mobile client for agents that enables them to have desktop functionality on a smartphone—without any additional cost to your organization.
A key requirement for many agents is the ability to interact with their schedules. Their schedules have a direct impact on their work-life balance. Our mobile workforce management capabilities should be the main component of your employee engagement strategy.
In the initial release, agents will be able to:
- View their schedules and request changes
- Request or recall time off
- Make scheduling preferences, such as selecting shifts they want to work and days they want to have off
- Initiate and accept shift trade proposals
In the future, agents will be able to:
- Participate in shift bids
- Request desired time off via vacation bidding scenarios
- Apply for overtime
More employees expect access to a workforce management system on their mobile devices. Enabling these capabilities in your organization will improve operational productivity, create flexibility and boost overall employee satisfaction—and that creates happier customers. And with Genesys, you can have all these capabilities at no additional cost. For additional information, please see the release notes located here.