SecurityProtecting your organization’s databases from hackers is a lot like trying to defend a large country house from ants. No matter how much time and money you invest in sealing the cracks or laying traps, it is inevitable—in the same way, hackers are out there, and eventually they will find a way in.

Just because your enterprise is a large-scale operation with the most up-to-date security features, it is useless to pretend that it will never happen to your company. Look for instance at the number of large companies that were breached in 2013. Facebook, Apple, the New York Times and NBC have all joined the ranks. And as research shows, 90 percent of companies in America have been hacked.

Not If, But What and When

“Security pros don’t question if they’ll get hacked; they question what will get hacked and when,” explains Genesys | Echopass’ Information Security Architect Erich Diener in a recent VentureBeat article. “You’re in a fight and in a fight, you’re going to get hit. And once you know that, you won’t be stunned into inaction when it happens. You’ll be able to hit back. So expect to get hacked, prepare for it and hit back when it happens.”

So, what can your organization do to prepare for a cyber attack? For starters, you should have complete visibility of your network. Know where your data is and how accessible it is. If you have an SQL server, your company should constantly be aware of data location in terms of priority, so that in the event of a major breach you can allocate information and find out what has been compromised.

The Time is Now for Network Security

Aside from knowing where data is, now is a great time for your IT team to take a good, hard look at network security. Is your database password protected or do you take a multi-layered approach to digital security? A multi-layered approach involves the use of digital certificates and advanced authentication requirements so that in the event of an invasion, a hacker will only be able to get so far.

You will also want to prepare for media damage control. It is imperative that you alert key stakeholders and customers who might be affected by the data breach. Prepare statements ahead of time and have an emergency team ready to jump into motion to show that you are on top of the situation and doing everything in your power to mitigate the loss. Your customers’ trust will take a hit following an attack, but the more you do to ensure their faith, the better your company will fare.

Above all else, the most important thing to remember is not to wait for a cyber attack. Plan ahead, and be as ready to pounce into action immediately. The more steps that you take to prepare ahead of time, the easier it will be to cope when an attack happens.

If you would you like more information on this topic, check out our white paper on Understanding Security and Compliance to Secure Your Move to Cloud-based Contact Centers.